I was not told this at order time. David approached us and I have to say we are so happy he did. This is a high end store with dollar store customer service. The 1st one we got was warped so it was replaced. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Im gonna file a complaint with the attorney generals office. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Arhaus is a lovely store in Plano/ Frisco Texas area. Is Arhaus an environmentally conscious company? Deceptive!! We purchased 2 dining table end chairs in Feb 2021. The customer service has been extremely poor, had I not called no one would have followed up. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Comenity Reviews. Coffee table arrived after extended wait with large black streaks all over it. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. They have gorgeous unique quality pieces at affordable prices. Instructions to log into the Arhaus credit card account. I have no issues with the quality of the furniture. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. There was a mishap and we got a wrong ottoman but customer service eventually got it right. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I couldn't be more pleased with this purchase! Run don't walk away from Arhaus! So the took them back and reordered the two chairs. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. Can I return an item to a store location? It was purchased during a very good sale at the store. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. My kids love the Kipton sectional that the neighborhood kids like to camp out on. They have a huge selection of their furniture and are more than willing to help you every step of the way. This chandelier was stunning but I knew it would be a fortune, but I was wrong. I asked for my money back. We tried every possible method to inflate without, and it just. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. The package arrived in two boxes. I have called, many times. EA808 Pagoda Earth Earrings I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. I requested new back cushion, fabric only, and was told No. That looks normal. Michael has also been very helpful as well. They said they would be back in touch. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. I have worked with Michael Babcock to furnish two homes. Sign up for promotions, decorating tips and more from our team. I was informed that the benches are ready but the table will likely be delayed until May!! 60 days. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Note: Pricing on floor samples and at Arhaus Loft locations may vary. We'll be returning here for many years to come. She is amazing!!!! And non of the back rests held shape they sagging and about 1/2 full now. I sent a request for a second shipping label. I was only refunded for one of the two boxes. Arhaus Furniture collections are for the entire home. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. Had a very helpful designer who gave us numerous options and ideas. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. No problem -- they were sending a new cover. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Please see our Measuring for Furniture Delivery guidelines. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. The least they can do is have great customer support for the prices they charge. I also got covers for when it snows here in Colorado. The delivery man actually realized it was there. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. They're awesome! I went to Arhaus looking at specific dining chairs I was interested in. We've decided to keep it although we're not really happy with what we got. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. I was so disappointed their attitude, once they sold it they don't care anymore. Visit your local store today to schedule your complimentary design consultation! They are awful at customer service and do not stand behind their product. Your experience can help others make better choices. The pros: Artistically designed and elegant selection of distinctive lighting pieces. We are also Disappointed in the Taylor Sofa comfort and performance. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Furnished almost our entire house and the quality of the furniture is amazing. | Read 21-38 Reviews out of 38 They did finally get our order completed a few months later. So i called Daniel and told him about this and he said he will call me back. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. They have probably the most interesting and diverse high end furniture range in San Diego. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Staff all Wearing masks, and everything is very clean. Awful customer service! Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. nancy. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Customer service's response was that since they are natural wood, it is expected they will have natural variations. Unfortunately, their quality control leaves a lot to be desired. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Spent $13,000 on a custom leather sectional. For the entire four-story shore house. Love the pieces and well have them for a long time! Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Would definately recommend the store and their delivery again! These are merely guidelines for measuring and do not guarantee your furniture will fit. They did not put aside my chairs and I was told too bad because they no longer have them. As we walked through the showreom we saw so many things that we loved! After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. The follow up service is just as slow. It's perfect for our Great room. Cannot be returned. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. It is now almost September of 2022. Customer service's response was that normal wear is not covered. I love the products in this store. Debra Cleare helped us with bedroom furniture, accessories and tables. I decided to return the blankets and Arhaus sent me a shipping label. Stay clear of this company, and this store. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. All the dishes I paid full price for and I didn't get to use have since gone on sale. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. I recently purchased a condo after selling my home. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Bad experience all the way around. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. With a keen eye for details, love for . They were both delivered a week later. Will I receive all of the items on my order at the same time? Ugh. The deliveries went smoothly and my purchases arrived quickly. DO NOT BUY the worry-free protection. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Well it is now October 4th and I'm yet to hear back or have my issues resolved. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Arhaus is a lovely store in Plano/ Frisco Texas area. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Step 1: Dig deeper by asking the right questions Poor customer service. I just agreed to take the wrong color and one brok on delivery. I would not recommend this place. May all benefit! We also purchased 6 leather:tacked dining chairs recently. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Please send all requests to [emailprotected]. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! 30 days: Bedding must be returned unused in the original product packaging. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. This is total crap. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. Thank you Tracy. If I place my order, can you hold my items at your warehouse? Beautiful quality furniture. We had one rip in a couch and placed our request for repair in January. I am so thrilled with the guidance I received from Them. On another point the art we have received couldn't have been better packaged and the delivery was great. I never received any paperwork from them confirming my purchase. She was amazing. Please see our Measuring for Furniture Delivery guidelines. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. From start of purchase to delivery, I am 100% thrilled with my purchase. Full-Time. We have purchased gorgeous coffee table after seeing it on floor. It needs to be done with a hand held attachment! I was "disconnected" by phone 3 times. I hope Arhaus realizes what an asset they have in her. We spent close to $75k at this store and purchased their warranty on the furniture. We will work with you to resolve the issue to your satisfaction. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Now I just call her at Arhaus and tell her what I want. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Love coming here! I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. You can also visit one of our stores. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. The cons: High prices. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. The customer service is reprehensible. ForLocations, The World's Best For Customer Service Info. (It took me multiple visits to make final decisions on my purchases). A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Additional information about Delivery & Shipping. This is not something that I would have expected from a $3000 dining table. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Guess im out $250. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. It looks amazing and well constructed. We purchased furniture for our living room and dining room. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. A new customer service representative created another email to send to UPS. Well, my husband and I have been looking for chairs for a year now. He has been to our home and helped picked out pieces for the space we have. The covers are easy to use and help me make this furniture last forever. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. We use dedicated people and clever technology to safeguard our platform. If I could give less than 1 star, I would. Delivery time is problematic with this company. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Heather Jester was our guide and inspiration. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. We respect and appreciate that not all guests may want to share information with other select companies. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. He offered different seating options to match the table within our budget. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I look forward to working with you in the redesign of our living room! She help really helped me through the process. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I love my beautiful, charming, cottagy apartment thanks to Arhaus. 4,200,070 reviews on ConsumerAffairs are verified. Not to mention terrible quality. I had almost same bad experience as the folks put one star. I ordered my furniture in February of 2022. I contacted Arhaus service and discovered that the warranty was only thirty days. Known for their sleek online experience and modern styles, they also have 71 locations across the US. They arrive twice in the wrong color. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. 2023 ForLocations.com All rights reserved. . We have recently completed a home remodel and shopped here for some new dining room and living room furniture. I tried several times to order them, each time being told that I would definitely get my chairs. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. I called Arhaus a week and a half later. 70. The prices are very competitive and the staff is stellar! In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. If I could give them zero star for customer service and follow up I would do it. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. And, the little details are a big reminder that a real person created something special just for you. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. I chose new ones. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The couch bent in the middle and was closer to the floor than the ends. I do and I don't like this place. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Half showed up within a week. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Anyone can write a Trustpilot review. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. I love this store! If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Long wait . Restocking fee does not apply to Non-Furniture Items as defined above. Start with a fabric or finish swatch to ensure the perfect choice. If you don't want to deal with headaches, order everything online!! I will definitely be going back. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Andrea and Chris are amazing. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. What a beautiful store! How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Design materials that enhance the Arhaus brand and the overall . They are liars, don't live up to their commitments, and are rude. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. Own projects from concepting to delivery of final product. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Companies can ask for reviews via automatic invitations. They refunded Le the wrong amount and sent a bill! Once you've made your decision, send back the rug swatches within 14 days for a full refund. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Depending on your pick up location, the processing of this refund can take up to 30 days. I did so, and they sent a third party furniture repair company. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process.
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