Password (min 9 characters including a number) *. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Official Facebook page for Crawley Borough Council. Are you a Council or Housing association Tenant with housing disrepair issues? Emergency out-of-hours repairs. 701 were here. . These cookies track visitors across websites and collect information to provide customized ads. You also have the option to opt-out of these cookies. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. All rights reserved. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We use some essential cookies to make this website work. More. When there is a formal legal claim against the council or legal dispute. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Written by on 27 febrero, 2023. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Map. You also have the option to opt-out of these cookies. Remove tiling and repair wall behind before retiling; fit . PO Box 4771 Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Confirm Password *. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . We also use third-party cookies that help us analyze and understand how you use this website. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Was this review helpful? The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Please do not leave children under 16 alone in your home while we are working. For further information and guidance see Bogus callers and phone fraudsters. If the repair is an emergency, you should call us immediately on 01709 336009. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. crawley borough council housing. The latest news in your inbox every week. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. . This contract is for the payment solution for a range of goods and services with multiple providers. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. This website uses cookies to improve your experience while you navigate through the website. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Section 1. Repair loan can be awarded up to 5,000 to meet the cost of repair works. It affects one person or a group of people and requires a response. The council provides appointments for non-emergency/non-urgent housing repairs. Council tenants. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. This website uses cookies to improve your experience while you navigate through the website. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. The Housing Repairs service is critical to our tenants and leaseholders. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Telephone: 0300 061 0614. Corporate purchasing card services for the London Ambulance Service. The council should repair any damage caused by maintenance or building work. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Crawley Homes has implemented a new housing IT system. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. Search forforms on myCrawley to request services or report a problem. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. We will take firm action against anyone who does not allow access for this. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Internal deterioration such as damage to carpet, walls etc. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. This is a True/False flag set by the cookie. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Appointments may be carried out by our own employees or by contractors. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Content and site Copyright Crawley Borough Council 2020. Care advice Finance advice HousingCare library EAC news Glossary FAQs. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. My flat was repaired in time for my childs birth and I received rent refunds and compensation. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Exchange Tower The pattern element in the name contains the unique identity number of the account or website it relates to. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. The cooperative is reducing the supply of hot water due to. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). We are committed to delivering high quality services and we aim to achieve the highest possible standards. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. They don't deal with repairs or anti-social behaviour issues. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Analytical cookies are used to understand how visitors interact with the website. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. 1986 Crawley Borough Council election. To provide you with the best online experience we use a range of essential site cookies. Contact a solicitor experienced in council housing disrepair claims to find out more. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. These may subsequently be treated as a complaint if we dont deal with the original request. Last . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In December 2022 the paid and 65 were out of borough. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . We may need to return to complete the full repair. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Please provide as much information as possible about your complaint. Crawley Borough Council Report to Overview & Scrutiny Commission . We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor.