richmond encore tankless water heater troubleshooting

Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! So we created the Richmond ENCORE Electric Water Heater with LeakGuard. Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs The temperature appears on a digital display on the front of the unit. Look in the manual for your specific water heater for these error codes if applicable. Even after they have reset the heater, it will turn off on its own after 10 to 15 minutes of running. This is another model that is available in both an indoor or outdoor version. This error code indicates high water temperature limit tripped. Wait 5 minutes to clear out any gas. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. Another thing that can cause this problem is when the pilot burner orifice is clogged. The reference mark A or 1 mark represents an approximate water temperature of 130oF. Necessary cookies are absolutely essential for the website to function properly. Make sure the cold water supply is sealed and hot water hose connections are tightened. in your tankless water heater making it difficult for water to travel through the Over time, he learned a ton about installing and choosing the correct water treatment products for homeowners. Electric tankless heaters from Richmond are particularly easy to install. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. If you still want to review all the top brands before purchasing, see our overview here. You also have the option to opt-out of these cookies. Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). There are a couple of products that may work in your application. Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. Electric tankless heaters from Richmond are particularly easy to install. Open the cold-water valve and let the tank refill completely. You can set the temperature anywhere you want from between 80 and 140 degrees Fahrenheit, changing the thermostat in single-degree increments. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. UNEXPECTED. Offering 8.8 GPM, it can provide enough hot water to supply most (if not all) of your appliances at the same time, even if you live in a cold climate. These cookies will be stored in your browser only with your consent. Its compact size will leave room for a water softener or extra storage. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. Contents show 1 1. So we created the Richmond ENCORE Electric Water Heater with LeakGuard . Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. Turn the gas control knob counter-clockwise to the PILOT position. I have a richmond encore tankless water heater model RMTGH95DVN. Pressure switches- Make sure the pressure switches are not kinked. with theEccotemp EZ-Flush System Descaler Cleaning Kit. How To Fix: Wait 5 minutes to clear out any gas. When there is a malfunction, an error code will appear on the LCD display. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. Well water can cause a quicker buildup of debris If the method doesnt work, you can always contact customer support. These can also be helpful to a technician. The best models utilize condensing . Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. Tankless FAQs What is a tankless water heater? Check that the water heater is securely connected to earth ground. Otherwise, youll need to undergo more expensive installation. Contact customer support. Just as your car requires periodic maintenance, so does your water heater. These cookies ensure basic functionalities and security features of the website, anonymously. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. ON/OFF Dial Control with adjustable digital temperature display. By creating an account you agree to the Hunker. If you own a tankless water heater or are upgrading from a traditional tank The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". 90% of the time, this troubleshooting step will help to eliminate the warning message from the control panel. Many user and installer-friendly features make the Richmond Encore Tankless the easiest tankless water heater to own. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. This feature improves the energy efficiency of the water heater. Click here to review this water heater's Energy Guide for more details. One of them is about adjusting the temperature. Tankless water heaters are a great investment for your home or office. may be familiar with the "cold water sandwich." No, the direct ignition sends a spark to the main burner when hot water flow is detected. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. Leaking or open hot water faucets could also be the reason you are not getting hot water. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. pipes on the way to the shower. Use a match or candle flame or smoke. Check that the earth ground connection is properly connected. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. Depress the COOLER button until only the WARM indicator light is lit. Richmond is one of the reputable brands, with several quality appliances on offer. Open the drain. The Essential series consists of just tankless electric water heaters. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. The Richmond Hybrid has a 10-year tank leak warranty and a 10-year parts warranty. Your Air Supply or Exhaust is Blocked. Dont use force. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. Remove the screw attached to the upper heating element access cover and take it off. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Toggle the ON/OFF switch to the ON position. However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. All Rights Reserved Check that all wiring is correct and secure. This article was originally published by Robinson's Plumbing Service and edited by Eccotemp. Gas supply is off or too low to operate. The warranties for the Encore RMTG series are even longer. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Test and correct. The Combination Gas Control comes set at its lowest setting for safety purposes. All Rights Reserved Do not use gas control knob to regulate gas flow to burner. Often, you can quickly determine the cause of a malfunction by being able to identify the code. The warranty varies based on the model. Some water heaters have a display and give an error code. No reviews. This cookie is set by GDPR Cookie Consent plugin. Water Connection Location: Bottom. Just like everything with these three characteristics, it is time-consuming and challenging. This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. Tankless water heaters are compact in size and provide a steady flow of hot water for as long as you need it. It indicates one of the temperatures adjust buttons is stuck closed. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. your household just finished showering and now it's your turn. To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. hard freeze, now no water comes out of hot To avoid damage, flush your water heater every six months Draining or flushing a water heater is a form of maintenance. This saves space and the cost of venting. Replace the combination gas control (thermostat). You can also Richmond Gas Water Heater features a combustion shut-off device. They are small and compact, wall-hanging, and take up much less space than the tank-type. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. However, since gas as a fuel source is cheaper, they cost less to run. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Any cold water that you are experiencing in Do not force it. Whether you use a traditional or a tankless water heater, water you felt was the trapped water. The result is that many Richmond water heaters are up to 2 smaller than competitive models. Like the RMTEX-18, the RMTEX-36 has a highly-accurate thermostat that controls the knob on the front of the unit. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. Gas valve LEDs will light separately or together to indicate the status or an error. If the water becomes too hot or even too cold, you may want to adjust the thermostat first. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Offers simple and easy to read diagnostics and leak protection with audible alarm. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. Begin with slowing down the flow rate of your water heater. Corporate Office: 1100 Abernathy Road, Suite 1700 Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. The company also has a corporate office in Atlanta, Georgia. Water Connection Size: 3/4 inch. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. How Long Does a Water Heater Take to Drain? To correct this code, close all hot water taps to reset the unit. The pilot burner should be cleaned or replaced in this case. Compare those to your own unit. If you do not have the hook ups to clean your water heater Tankless heaters heat water on demand. It's not always something you want to do on your day off, but it still needs to be done. If it goes out, repeat steps 3 to 9. You need hot waterand peace-of-mind. Check your heaters power supply. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. The best way for you is to go to the official website and find thorough information there. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. Make sure the flammable vapor sensor is not blocked or obstructed. RMTGH95DVELN-2 Encore RMTGH Condensing Indoor Tankless Water Heater - Best Heavy-Duty. In the unlikely event of a water leak, it shuts off the flow of water, Control temperature, set Vacation or Away Mode, view energy usage and know immediately about leaks and service alerts from anywhere with built-in EcoNet WiFi Technology and the EcoNet App1, Find out about an issue before theres no hot water with a built-in leak detection system that detects any leaklarge or small, internal or externalin as little as 15 seconds7, More durable than standard heating elements, stainless steel elements deliver longer service life, This coating technology protects the tank and limits the chances of an internal water leak, Enjoy simplified maintenance and easier draining than with a standard plastic drain valve, This upgraded rod helps protect the tank from corrosive minerals in your water, Copyright 2004 - Tankless Water Heaters High Efficiency Condensing Tankless Gas Enjoy Continuous Hot water and save up to $1,100 over 12 years* View Product High Efficiency Condensing with Built-In Recirculation Circulates hot water from the heater through the home's plumbing allowing hot water to be ready at the tap when needed. It can also be helpful if you understand some of Richmond water heater error codes. Richmond has information about their many different products, including different ways to deal with them. We use cookies to ensure that we give you the best experience on our website. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Stop and follow the safety precautions as above if you smell any gas. Close the hot water taps and remove or turn off the circulation pump, if any installed. This indicates there is a problem with the internal circuit. If the combustion shut-off device is at fault or gets tripped, it will turn off the unit and the main burner won't stay lit anymore. It indicates the unit shuts down and in lockout. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. prevent this, but now that you're aware of the problem, you can avoid jumping It's expensive to continue to heat and re-heat water when you're not home or not using it. Depress the COOLER button until only the WARM indicator light is lit. Simply set the desired temperature and walk away. House generators are quite expensive. 13kW Model Flow Rate: up to 3.17 GPM. Sophisticated technology has reduced the size and increased the features and benefits. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Richmond Encore Tankless is about one third the size of a conventional water heater. This is an exclusive feature of the Richmond tankless water heaters. In addition to the hot water you needit gives you the power to know, control and protect. There are several reasons your water heater could fail to ignite. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. Suppose a member of A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. (Residential gas is approximately 0.62; and residential electric is approximately 0.92). They are small enough to fit almost anywhere in your home. Contact technical support for help with troubleshooting the issue further. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. Dishwasher Smells Like Burning? Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. Low voltage to the water heater. Check the gas supply pressure and manifold pressure. If this happens, you should reduce the demand for hot water by limiting simultaneous applications, and you may want to consider resetting your unit. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. This cookie is set by GDPR Cookie Consent plugin. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Atlanta, GA 30328. This is located near the top of the water heater. If you do not smell gas, proceed to turn on all electrical power to the appliance. water (in contrast with soft water) is water with a high mineral content, and Close the drain valve on the tank and disconnect the garden hose. Verify power supply (120 VAC). Use a soapy water solution to test for leaks at all connections and fittings. Turn on the gas supply and/or increase the inlet gas supply pressure. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . Digital thermostat with self diagnostic program, Two High altitude options: up to 6,560 or 9,840 ft. elevations, Corporate Office: 1100 Abernathy Road, Suite 1700. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . This can take up to 24 hours. link to Why Does My RV Carbon Monoxide Detector Keep Going Off? Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner.